Social media and intranet case studies, best practices, & evolution by Toby Ward.
View Article  UPDATE: Introducing SharePoint 2010: learnings from SPC09

(LAS VEGAS, NV) If there was one, overarching message delivered by CEO Steve Ballmer in his keynote unveiling Microsoft SharePoint 2010 (at the annual SharePoint Conference in Las Vegas): SharePoint is no longer just an intranet solution, it’s been architected for all forms of web scenarios.

 

“SharePoint is one of my favorite Microsoft products…. It’s true,” says Ballmer. “SharePoint, in my estimation, is kind of magical.  I don’t think there’s anything like it in the market. It has become a platform for a whole big set of scenarios that were served by niche (products).”

 

New scenarios include all of the typical intranet scenarios, but all the Internet scenarios they can attack. To drive the point home, Ballmer cited many companies already using MOSS 2007 for their public website including:

 

·         Kraft Foods (consolidated 200 websites to a single platform saving $2 million per year)

·         Volvo (36 languages, 70 countries)

·         Pfizer

·         Library of Congress

·         Hawaiian Airlines

·         Kroger

·         Conservation International

 

However, it remains to be seen whether the improvements to MOSS’s web content management will be sufficient to quell the traditional content publishing and management concerns of marketing and communications managers who operate external websites. The new UI for web content management is a marked improvement – in-context editing deploying the ‘ribbon’ UI introduced in Office 2007.

 

Ballmer announced that MOSS 2010 will public beta test this November (no specific date was delivered). The MS chief also spent a lot of time talking about “the cloud” and was even so bold as to state that “SharePoint is in the center of the cloud.”

 

“It’s all in the cloud–we certainly agree with that,” said Ballmer, who stressed that SharePoint Online has more than 1 million online users (and 7,000 partners). “SharePoint is more capable, more extensible, more Internet & cloud focused. It’s an amazing product.”

 

NEW FEATURES / TOOLS:

 

·         “Ribbon” interface (in-context editing)

·         "Visual web parts” (“no more hard-coding of web parts”)

·         Supports development / design on Vista & Windows 7

·         Access services (publish Access dbases through SP)

·         New sandboxed solutions

·         Integrated rich media & Silverlight

·         Improved Visual Studio & SQL

·         Upgrades from 2007 will include a complete migration of an existing home page design / UI to 2010

·         Improved social computing (blogs, wikis, tagging, ratings, etc)

·         Improved search algorithms and FAST Search integration

·         New site scenarios for:

o        Pricing analysis

o        Hiring processes

o        Citizen management (citizen portals)

o       Project tracking

o       Sales reporting

o       Conference planning

o        Delivery scheduling

o        Compliance review sites

 

SOCIAL COMPUTING

 

“We needed to facilitate this next generation of social computing,” stated Ballmer, though not convincingly, when asked about the improvements on social media – a notorious weakness of the MOSS 2007 platform. “We’ve done this with My Sites, mashing-up, etc. I think we’ve moved towards 3.0.”

 

Improvements to the highly criticized social computing of MOSS include:

  • Better blogs, wikis, calendars
  • Co-authoring
  • Content tagging
  • Tag clouds
  • Ratings
  • Bookmarks
  • MySites “Smart Profiles” and feeds
  • Browse colleagues and experts
  • “Share This Site.”

 

“There isn’t an enterprise on the planet that doesn’t want to embrace social computing, but they worry about how to do it,” explained Ballmer. “If we can show a path to CEOs and CIOs that we can let people interact with each other the way they want to (and still protect privacy and security) then they will embrace social computing.”

 

CONTENT MANAGEMENT

 

Improvements to ECM include:

 

·         Document management: The ceiling limit on a document library moves to 10 million, and within a site collection, to hundreds of millions of documents; no longer will you have to right click to bring up the actions / options of a document, the ribbon hosts all of the options / actions the user needs

·         Taxonomy management: you will be able to have consistent content types taxonomy across server farms (applied at the document level)

·         Pictures: photos no longer have to be in an SP library, but can be uploaded from your hard drive

·         The addition of true Digital Asset Management

 

GOVERNANCE

 

Perhaps the biggest criticism or flaw of SharePoint has been the issue of governance, which Microsoft has only addressed half-heartedly, as reflected in Tom Rizzo’s comments: “There’s a lot we’re doing on governance, but its only 20% software, and 80% process,” says Rizzo, Senior Director, SharePoint. “We’ve invested a lot in best practices, centers of excellence. We’ll continue to invest, but I think we’re still need near the beginning, than the end.” In other words, governance is more the client’s responsibility than Microsoft’s.

 

SHAREPOINT CONFERENCE STATISTICS:

 

·         7.5 miles of network cable

·         7,400 participants (up from 3,800) – 94% growth

·         297 world class speakers

·        70 countries

·        165 sponsors

·         300+ hours

·         240 sessions

·         45+ hours of hands-on labas

·         18 customer sessions (Delloite)

·         2 SharePoint marriages

·         Biggest Beach Party ever by Mandalay with Huey Lewis & The News

 

Follow my SharePoint conference updates on Twitter: www.twitter.com/TobyWard #spc09

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View Article  Intranet in the cloud

You’ve probably seen the term, or heard it bantered about by geeks, or maybe your head is in it… but you may not fully understand the term “cloud” or “SasS” (software as a service) or perhaps just think its another catchy marketing acronym like MOSS (Microsoft Office SharePoint Server).

 

The “cloud” refers to cloud computing that at the risk of over-simplifying is simply hosting – computer, server, software, and other hardware and infrastructure hosting. You’re already a cloud customer, probably many times over (someone is hosting your email, website, blog, etc. In fact, 56% of internet users use webmail services such as Hotmail, Gmail, or Yahoo! Mail – hosted email in the cloud).

 

In short, hosting is provided as a service over the Internet. SaaS is simply hosted software that could include your website content management system, search engine, CRM (Salesforce.com), etc. The cloud is merely a metaphor based loosely on those computer network diagrams that so cleverly depict little computers with wires running between each other, servers, firewalls, etc.



  

I was recently pressed on the subject of a “hosted intranet” and why an organization shouldn’t outsource their intranet to “the cloud.” God forbid we let professionals who know what they’re doing maintain our second-rate, after-though, cost-center of an intranet!

 

It is baffling to me that the intranet isn’t hosted externally for more organizations. Well, I’m well versed with clueless executives with knee-jerk reactions around “security”, privacy, and “the way things have always been done” but I guess I’m naïve to have faith that more would start to embrace the 21st century. If these dolts can Facebook then surely there’s hope, right?

 

The biggest obstacle blocking the migration of more intranets to the cloud is culture and fear of the ‘unknown’. If the host has proper security does it matter if it’s hosted elsewhere? We do our banking online now – we can’t access the intranet over the Internet?! Most of our benefits and compensation systems are now hosted elsewhere in the cloud – we’re talking about people’s pay, insurance and benefits!

 

In fact, if it costs me less money and I don't have to worry about the maintenance then you better believe I choose hosted – and I have told clients the same. Its one of the reasons the "cloud" is expanding so fast. It would be 10 times the size if people would just get beyond the knee-jerk reaction to have everything in-house where it costs more, and probably enjoys less security than the top of the line that many hosts employ.

 

The downside to avoiding the cloud can be far more expensive: I have one client (identity protected) who spent well more than $1 million on a new intranet design and platform and it crashed in the first few minutes, never to go live again because the organization didn’t have the proper infrastructure. One-and-one-half years later, the intranet is still not live. This would never have happened had it been turned over to a host. Instead, millions of dollars have been lost, and countless thousands of employee hours.

 

Has your organization embraced the cloud, or are you wasting valuable time and skills on hosting and maintenance?

 

--

 

NEXT WEBINAR:

 

What do the best intranets look like? What are the best practices and principles for redesigning an intranet? Having designed and re-designed dozens of intranet sites (and websites), Prescient Digital Media’s Toby Ward and Catherine Elder will draw on their experiences to provide best practices in approaching intranet design.

 

Reserve your spot for: Intranet Design – A Business Approach to a Winning Design


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View Article  Intranet 2.0: The investment vs satisfaction corollary
Like anything, you get what you pay for. However, that doesn't mean a social media or Intranet 2.0 solution can't be an inexpensive solution, but it does require proper planning & governance, and usually some customization.


According to the results of the Intranet 2.0 Global Survey (561 organizations of all sizes from across the planet), 46% of those with 2.0 tools have spent nothing or very little on the solution:


  • 46% have spent $10,000 or less

  • 35% have spent between $10,000 and $100,00; 19% have spent $100,000 or more


It should probably come as no surprise then that satisfaction levels with 2.0 tools is also quite low:


  • Satisfaction rates with executives is dangerously poor: 38% of executives rate the 2.0 tools as poor or very poor; a lowly 23% rate them as good or very good

  • Employee satisfaction is almost poor: 35% of organizations say employee satisfaction with the 2.0 tools is poor or very poor; only 27% rate the tools as good or very good

  • Only 29% of organizations rate the tool functionality as good or very good; 24% rate them as poor or very poor


In short, organizations are spending very little on their 2.0 initiatives, and the satisfaction levels are correspondingly low. Investment doesn't necessarily deliver satisfaction, but a look into the technologies used reveals some further insight. The vast majority of organizations with 2.0 tools use free, open source solutions or those bundled with a platform solution like SharePoint:


  • 48% of organizations use SharePoint

  • 20% of organizations use Facebook

  • 17% of organizations use MediaWiki

  • 16% of organizations use WordPress


There isn't a single, dedicated 2.0 licensed solution used by more than 13% of organizations. The vast majority use free, open source with the exception of SharePoint which sports 2.0 tools that leave very little to be desired (although the social media components in SharePoint 2010 are supposed to be spectacular, and represent a heavy portion of the investment in the SharePoint upgrade).


Two lessons are worth noting:


1 - Vanilla solutions will deliver vanilla results (without customization tailored to the target audience.

2 - Change management is tantamount to success. These tools require promotion, education, and communications. If you build it they will not come necessarily, employees need to be instructed accordingly.


ALSO READ:

Intranet 2.0 Becomes Mandatory


THE INTRANET 2.0 GLOBAL SURVEY:

The findings of the Intranet 2.0 Global Survey are highlighted in the report "Intranet 2.0: social media becomes mainstream on the corporate intranet."


To download a free, summarized version of the Intranet 2.0 report please visit:

http://www.prescientdigital.com/articles/download-summary-report-of-intranet-2-0-global-survey


To purchase the full, 44-page Intranet 2.0 report of analysis & recommendations please visit: http://www.prescientdigital.com/articles/purchase-intranet-2-0-global-survey-report


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View Article  Planning for SharePoint success
Like the content of your website or intranet, planning and governance is technology agnostic; whether its SharePoint or another portal or content management platform, the necessity for and the approach to governance is the same. Given its technology neutral status in the realm of website and intranet evolution this module on planning and governance is largely applicable to any technology platform and as such is generic to start.


While generic in nature, there are some components of SharePoint that require specific consideration, and are discussed and addressed by the interviewed subject matter experts and the included case studies (see Planning for SharePoint Success).


Without proper architecture and governance, I can guarantee you that SharePoint will fail,” says Bob Mixon, President of Mixon Consulting, addressing the annual Enterprise 3 conference in San Diego.


In particular, the powerful Team Site features and easy deployment features (Site Collections) of SharePoint make it even more demanding of a rigorous plan and detailed governance model. While intranet governance provides clarity and rules: namely the titles, roles and responsibilities of its owners, managers, stakeholders and contributors.


Sadly, very few organizations actually have a well-defined governance model, and many of those have spent hundreds-of-thousands to millions of dollars on their website or intranet – amounting to extraordinary investments left to chance and execution on a whim.


According to the Intranet 2.0 Global Survey:


  • only 47% of organizations have a defined governance model (32% have 6,000 employees or more; 11% have 30,000 employees or more);

  • of the tools and platforms being used by survey participants, a whopping 47% are using SharePoint (MOSS 2007) in some shape or form.


Intranet Sprawl


As IP technology has advanced corporate intranets have become more complex and interactive including human resource and purchasing applications, collaboration tools, business intelligence and real-time reporting tools. Some organizations without intranet governance and enterprise standards (for web page and content creation) have seen the birth of individual intranets for every department and work team. “Do-what-you-like” was the only rule and the corporate network became the wild west or ‘intranet sprawl’.


'Intranet sprawl' can be a poisonous side-effect of SharePoint Team Site and site collection use without the proper “rules” for deploying and managing sites. However, its not merely a SharePoint problem. At one point at the turn of the millennium, IBM's network was choked with approximately 10,000 intranet sites before they undertook a governance process and federation (consolidation campaign) that saved the company untold millions (IBM claims its saved more than a $1 billion).


Perhaps more so than most, SharePoint (MOSS 2007 or WSS) requires a governance model. I categorize intranet governance by four broad approaches or models:


  • Decentralized (no single owner; do-what-you-like)

  • Centralized a single owner or department controls it all; highly bureaucratic; common in small organizations)

  • Collaborative (shared ownership via committee)

  • Hybrid, centralized (single owner, with collaborative accountability, decentralized content ownership)


Learn more about planning and governance for the corporate intranet, with a specific focus on MOSS 2007, during our free webinar Planning for SharePoint Success (April 13).


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View Article  Web content management matures

“The Web content management market is mature and expanding,” says Gartner’s latest MarketScope for Web Content Management (MacComascaigh, Gilbert, Bell, Shegda, Andrews). “Vendor consolidation has fallen (slowed)… functions such as workflow, ease of use and multi-site management are no longer differentiating factors; they are the norm.”

 

Findings:

 

  • Open source solutions (OSS, represents only 3% of the total WCM market) are increasingly stable, robust and growing in market share
  • Web 2.0 phenomenon is driving WCM innovation
  • Change management and user adoption will need to be applied to both internal and external users
  • The total WCM market, at $750 million per year, will grow at an annual rate of 15% through 2012 (representing 25% of the total ECM market)

 

Recommendations for implementing a new WCM system (CMS):

 

  • Develop specific business goals and link these to business objectives
  • Understand the cultural shift represented by Web 2.0
  • Interoperability (multiple systems working together or migrating from one to another) needs to be considered, as does rationalization of multiple WCMs
  • Hosted SaaS solutions are not growing as fast due to business and technical reasons
  • Total cost (TCO) of OSS solutions should take into account initial price tag

 

Highest rated vendors (strong positive):

 

  • Interwoven
  • Ektron

 

Lowest rated vendors (caution advisories):

 

  • IBM (Lotus)
  • Mediasurface

 

Also of note:

 

  • Vignette gets a positive rating but with caution due their financial performance (also read Vignette still in transition)
  • Microsoft SharePoint (MOSS) is listed as a very average “promising” with lots of caveats and listed weaknesses (see What the experts say about SharePoint (MOSS)
  • Gartner estimates a typical replace of a WCM system to be around 5 years

 

My analysis:

 

Gartner’s MarketScope is somewhat different from the average Magic Quadrant in that the qualifying vendors must have $10 million in licensing revenue to qualify, and there is no magic quadrant but rather a 5-point rating scale:

 

  • Strong negative
  • Caution
  • Promising
  • Positive
  • Strong positive

 

While there are hundreds of WCM solutions (thousands, really) only 17 qualify.

 

The report is concise and solid intelligence for a representative snapshot look at the current marketplace. This report is a good starting point to understanding the market, but is not an adequate tool for helping an organization select a CMS. If you have significant experience with WCM (CMS) and have very detailed and documented requirements and plans for WCM, then a better report is the CMS Watch Web CMS Report 2009. If you don’t have a solid understanding of the market and solutions, and what to watch out for then you better consider Prescient’s CMS Blueprint service.

 

Additional notes on vendors:

 

  • Interwoven – Though due for a major tech upgrade, I like how Interwoven has evolved in the past couple of years. The updated, AJAX-powered U; the campaign management functions, etc. This is a very powerful system, but overkill for an intranet… it’s sweet spot is the external, product marketing website.
  • EPiServer – the Swedish-based vendor is a real up-and-comer – and it’s average contract value is below $10,000 which gives all the others a run for its money.
  • IBM (Lotus) – despite its caution rating, this is still a reasonable solution… if you’re a Lotus shop and/or use WebSphere. Outside that, there are far too many good-looking alternatives.
  • Microsoft – I think it’s generous to label SharePoint (MOSS) as WCM. It really is a portal / development platform that is really quite weak bang-for-the-buck for WCM. Garter cites its weaknesses particularly “ease of content reuse, multisite management, workflow and enterprise-level federation capabilities such as replication and multi-farm synchronization.” MOSS is a good enterprise portal solution in a small to medium-size organization.

 

What is absent:

 

The Content Management Interoperability Services (CMIS) specification or standard was ignored in this report.  CMIS defines a model or framework ensuring that content can be used by one or more Enterprise Content Management repositories or systems. Frankly, I wouldn’t buy a WCM (CMS) if the selling vendor hasn’t agreed to implement this standard.

 

ALSO SEE:

CMS Blueprint service for selecting a WCM (CMS)

 

CMS Watch Web CMS Report 2009:

 

ALSO READ:

Content Management Proves Costly Without Planning

SharePoint overview (pros & cons, MOSS)


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View Article  What the experts say about SharePoint (MOSS)

(AARHUS, DENMARK: jboye08) “SharePoint is good at a number of things,” says one SharePoint expert, addressing a group of SharePoint users and followers here in Aarhus. “But it’s bad at just as many.”

 

There continues to be much discussion, debate, interest, enthusiasm, and caution about SharePoint (MOSS 2007). Such is the case here at jboye08 where I’m addressing the conference on the subject of Intranet 2.0 (today) and eHealth 2.0 (tomorrow).

 

Gartner nails the analysis in its spring report Five Best Practices for Deploying SharePoint:

 

·          “Though it covers a broad spectrum of capabilities, MOSS 2007 is not yet a full enterprise content management (ECM) system. Organizations requiring advanced content management capabilities and process-centric applications will need to augment their capabilities with partner offerings, or deploy MOSS 2007 alongside an ECM system rather than as a replacement for it.”

 

Our own Jed Cawthorne, our resident MOSS expert at Prescient Digital Mediaoffers his own conclusions on his blog, ECM Stuff:

 

  • It might be the product for you, but how do you know unless you analyse your requirements
  • A phased implementation appears to be more successful, add bells and whistles later
  • Sharepoint in itself is not a 'strategy' - it can be part of ECM, Intranet or collaboration elements of your overall Information Management strategy
  • Contrary to MS marketing hype, Sharepoint does not actually do everything brilliantly
  • A Sharepoint deployment, like any other technology implementation will ultimately fail if not aligned with strategy, and if not properly planned with comensurate governance in place

 

I should disclose at this point that perhaps it might appear that I’m not a fan of SharePoint – or that I oppose it. Not at all; in fact, we use SharePoint for our own intranet and are upgrading to MOSS 2007. As well, we have many clients that use WSS and MOSS. However, I do think however that SharePoint is being used by too many organizations, including clients, that aren’t well served by it.


I believe there are two telling quotes, both by Shawn Shell and Alan Pelz-Sharpe, the co-authors of the CMS Watch The Sharepoint Report 2008 (TSR) (the best analysis report on MOSS that I’ve seen) that best sum-up MOSS:

 

 

  • “MOSS is very good in smaller, workgroup environments (it’s not traditionally very good for 5,000 or 10,000 concurrent users),” Alan Pelz-Sharpe (see SharePoint overview (pros & cons, MOSS).

 

Also…

 

 

A number of experts and users (owners / licensees) have weighed-in on their expert opinions and analysis of SharePoint. To avoid any controversy and to protect the individuals who were freely expressing and sharing their opinions here at jboye08 in Aarhus, here are some of the more frank quotes:

 

  • “The perception is that the search engine is terrible. I’m not 100% in agreement… the engine is pretty good, but the search interface can be weak (e.g. the engine does support wild card and Boolean searches, but usually the implemented interface does not).”

 

  • “Personal sites (My Site functionalilty) is both interesting and scary at the same time.”

 

  • “The complexity across farms is ridiculous. Make sure your consultant (MS partner or implementer) give you a list of those things that stop working across farms.”

 

Still more advice from Information Week writer Nicolas Hoover (thanks to our own Cathy Mcknight for bringing this to my attention, Can Microsoft Keep SharePoint Rolling?)

 

“The software's Swiss Army knife approach helps companies create more useful intranets, set up document sharing, offer blogs and wikis, and build a richer online company directory. This boundary-blurring nature is part of its appeal, and can even help in budgeting: IT teams that might not get the nod for document management software have been known to slip SharePoint into the Microsoft Office budget.


But SharePoint's feature sprawl can be part of the problem. By taking what comes bundled in SharePoint, companies can end up compromising on critical functions compared with best-of-breed tools. And SharePoint deployments easily can go wrong if IT teams just turn on additional modules without considering the business case, requirements, and training needed to make them part of a business process. SharePoint's all-in-one appeal may lessen as content management standards become more prevalent, making best-of-breed approaches more viable. Still, it's undeniable that SharePoint's on a roll because of intense demand to better manage and share an expanding glut of diverse content."

 

If you have MOSS, or are thinking of buying, Gartner offers the following recommendations:

 

  • To ensure that SharePoint does not become another content silo, build or update your enterprisewide content management strategy to address collaborative and basic content management.
  • Build a broad inventory of existing content management applications and repositories and assess the investment levels in those before bringing in another platform such as SharePoint.
  • Define business requirements and the corresponding technical and functional needs, which may span collaborative and process-centric content applications. Map your content management products to them with an eye toward minimizing the redundancy in application development, IT operational or other costs.
  • Examine the integration points required between MOSS 2007 and an ECM suite and assess the availability tools and technologies to ensure interoperability.
  • Establish and enforce governance policies regarding when to use and when not to use SharePoint.

 

MOSS 2007 is a wonderful solution – but its ideal for smaller companies, and can be a “massive problem” for larger ones. I like it a lot, but I’m technology neutral and am frank about its strengths and weaknesses. I’ll continue to recommend MOSS for some, but not for others.

 

ADDITIONAL READING:

Advice for SharePoint customers

Sharepoint to be the new Windows?

The pros and cons of SharePoint (MOSS)

SharePoint overview (pros & cons, MOSS)

SharePoint requires proper architecture & governance

Can Microsoft Keep SharePoint Rolling?


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View Article  SharePoint overview (pros & cons, MOSS)

(AARHUS, DENMARK: jboye08) “MOSS is very good for very good in smaller, workgroup environments,” says Alan Pelz-Sharpe, analyst, CMS Watch and his presentation on Evaluating SharePoint. “It’s not traditionally very good for 5,000 or 10,000 concurrent users.”



 Content and Code's visual representation of the SharePoint Platform 


CMS Watch’s approach / focus to evaluating MOSS:


  • Customers that are making a purchase today (or shortly)

  • Independent, specific advice for end users and buyers

  • We never work for vendors… and in fact can be (even) ‘rude’ or honest about some products

  • We have a reputation of being anti-SharePoint; not true, we’re independent and in fact we’ve recommended MOSS to many

  • Sometimes however MOSS has not always been accurately advertised; not they’re (MS) dishonest, but it (MOSS) not always the best fit for an organization


PROS:


  • MOSS is really unusual: a lot of different dynamics

  • Most people are fairly happy with SharePoint

  • SharePoint is an end-user’s dream with some exceptions; users are usually very happy

  • For building small collaborative environments, it’s nearly perfect (I’m exaggerating for affect)

  • File sharing

  • Team sites

  • Well priced for small organizations


CONS:


  • Those that aren’t happy with it are those that use MOSS where it’s not a good fit

  • Those that aren’t typically happy are those that are in-charge of governance, legal, etc.

  • Before MOSS there was chaos… now the chaos is more visible with MOSS (and its bringing more visibility to this chaos)

  • Enterprise content management (ECM) which demands strict controls (compared with Documentum, Oracle, FileNet and IBM)

  • Very poor at index/search of non-MOSS info

  • Search results can be unexpected out of the box

  • Project / task tracking

  • Social networking

  • Discussion & collaboration and communication

  • Trouble consuming its own RSS feeds (authentication issue)

  • Pricey for larger organizations


Case study example (editor’s note: SharePoint sprawl):


  • There’s a bank HQ’d in the UK and they have SharePoint… started using it as a test in 2006 and immediately upgraded to MOSS in 2007… and now have 23,000 instances of MOSS… and it’s a massive problem for the bank

  • The way it was deployed and structured was deplorable… that’s the bank’s fault, not Microsoft’s

  • How to bring it under control? I’m not entirely certain…”


MOSS SharePoint history:


  • Initially a countermove to the success of Lotus Notes

  • When SharePoint was formally launched in 2003 MS had very low expectations

  • The initial success was very high… MS was stunned and very pleased

  • MS managers were stunned… “Why is it such a big success?”

  • The success was in users deploying it as a light-weight portal

  • MOSS launched in 2007 and updated to .NET 2.0 / 3.0 as a development platform


Recurring Threats:


  • Separation between underlying “free” Windows platform and richer portal product with extra services, for a fee

  • If you’re an MS enterprise client, you will get most MOSS services for free

  • Traditional disconnect between SharePoint and .NET (mostly resolved in 2007) (e.g. MS is very large but very much like a college campus with many different groups and departments… that don’t necessarily talk to each other… and there are times that products get ‘out-of-sync’ with each other

  • Endemic confusion about what resides in SharePoint and what does not (and licensing implications)

  • MOSS is very good for very good in smaller, workgroup environments (it’s not traditionally very good for 5,000 or 10,000 concurrent users) (e.g. Oracle on the other hand focuses on larger enterprises and are traditionally  “terrible” at the workgroup level deployments)

  • MOSS has to run on a MS technology stack (.NET, Windows Server, SQL server)

  • I’m not really convinced that there really is any business intelligence (in MOSS)… though MS says there is.”


Current SharePoint Product Universe:


WSS

  • Foundation components, free with Windows

  • Basic collaborative features


MOSS

  • Fee based server product that extends WSS

  • Advanced features like CMS, personalization, forms processing and Excel services

  • Some enterprise features not included


SharePoint Search

  • Search engine for MOSS

  • Can crawl a number of different content sources, including Exchange (email)

  • MOSS Standard can only index 500,000 pages


Forms Server

  • Form rendering and processing (“One of the best features of MOSS… I love this. Really good value add.”)

  • Used in conjunction with InfoPath to deliver electronic forms via the Web

  • Still retain interactive attributes provided via InfoPath


Key functions:


  • Functional capabilities:

  • Enhanced search

  • Business data catalog

  • Excel services

  • Forms services

  • Shared services: farm-level services

  • User import/management

  • Search engaging configuration

  • Basic usage reporting

  • Profile-based site for individual users

  • MySite

  • Both profile and personalizable home page

  • Somewhat controversial

  • Actually provisions entire site collection


Things that can affect pricing:


  • Extent of external connectors and licenses for “Internet Site” licenses

  • Enterprise vs. Standard CALs (licensing)”

  • Search

  • Forms

  • Implementation costs

  • Customization costs

  • Systems integration


ALSO READ:
The SharePoint Plan (MOSS)

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View Article  World’s largest mashup on ECM

Bill Ives brought to my attention ECMHUB 2.0 “described as the world's largest mashup focusing on the ECM and KM industries and married it to web collaboration.”

While Tony Byrne and CMSWatch.com are good places to start for intelligence on enterprise content management (ECM), Ives explains the size and importance of ECMHUB 2.0 is:


”First they created a generic Yahoo Pipe that reads Google Spreadsheet information that lists hundreds of ECM industry RSS feeds including blogs, news, webcasts, questions, RFPs, and videos. Then they take the feeds and caches them into Google. Using Google App Engine they built an "on demand" feed caching and refresh application. This means the latest articles are instantly retrievable within only a few seconds and the individual feeds are automatically rebuilt with a push of a button. They then built "cloud communities" around the feeds adding comments, ratings, web conferencing, and 3D chat. Currently, they have support for over 40 communities with over 5,000 daily articles. Finally they wrap the entire application using Javascript with an AJAX foundation. The site says that "this means instead of navigating from page to page like a traditional website, you navigate by retrieving web page data on demand. When you click on a community, for instance, the main page area will clear and show an animated star indicating that new data, such as the latest news, is currently loading."

 

Many people are still confuse about ECM and whether or not they need it. My presentation 2 weeks ago on CMS Trends Traps & Tips 2008 provides a decent summary and explanation (follow the link to the presentation on SlideShare.net)

 

Also Read Jed Cawthorne’s full article and comparison tables on CMS or ECM - What is the difference?

 

RELATED READING:

Buying or moving to a new CMS? Be very careful…

Analyzing Enterprise 2.0 software

 

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