Intranet evolution, best practices, and case studies by Toby Ward.

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Web Design Blog Top Sites © 2006 Prescient Digital Media. All rights reserved. www.PrescientDigital.com
View Article  Intranet case study: Lowe & Partners

Lowe & Partners Worldwide is a global advertising agency that has over 80 agencies in 54 different countries.

 

To address many issues involving a large, dispersed employee population – and all of the naturally occurring cultural and communications barriers – Lowe invested in a state of the art intranet portal, Lowe Go.

 

 

A very attractive and simple home page The Lowe Go intranet also has a very simple and effective vision: “To create a virtual ‘desktop’ for Lowe users that gives them fast access to the information and people they need so as to add substantial business value.” This focus on value has garnered Lowe the best intranet of they year (2006) at the British Computer Society Information Management awards.

 

“Lowe’s business is about creativity, and brilliant work only happens when talent, ambition and focus come together in a collaborative culture.” says Drew Murdoch, Lowe Go Project Manager. “The rapid expansion of the group resulted in many agencies using different IT systems which did not communicate with other agencies or management. Lowe Go has delivered increased efficiency, interaction and collaboration and now everyone feels part of the Lowe network.”

 

Specifically the Lowe Go intranet has the following objectives:

 

  • Reinforce brand identity
  • To provide a virtual desktop for Lowe users, which provides fast access to collaborative tools, information, documents and people
  • To develop an environment conducive to creative excellence and in support of innovation and growth
  • To bring efficiency to labour intensive and costly business processes, such as the creation of video show reels
  • To help solve key current technical issues, such as single sign on and need for standards based technology
  • To share the burden of content creation and ownership and provide accountability throughout that process

Digital Asset Management

 

Lowe Go has a number of impressive assets including an impressive knowledge management repository called that features real-time user editing, over 92,000 media assets, competitor information, light-boxes, project areas, and real time editing for show-reels (video).

 

The old way of storing video was on magnetic tapes. These required dedicated tape desks to view and the tapes took up vast amounts of storage space. The use of a real time editing tool means that rather than asking creative services to manually create and edit a reel from a tape, burn to CD and post across the network, anyone can create show reels now using the portal. Not surprisingly this is the most used portions of the intranet.

 

 

Strategic Planning

 

The Portal also serves as a virtual collaboration center for company strategic planners from across the enterprise. Headed by the Chief Strategic Officer (CSO) this allows strategic planners across the network to equip themselves with the right tools and knowledge to help improve the business process - from the problem identification stage to evaluating and optimizing a campaign’s success in the marketplace.

 

 

Other intranet features:

 

  • News – features company news, client news, media intelligence, and RSS feeds accessing over 14,000 trusted websites and news feeds
  • Directory –  global consolidated LDAP and is updated on a regular basis
  • Technology - the VYRE Unify framework, which has delivered ease of content publishing across a global community of content contributors and integration to multiple LDAP realms and legacy systems (with single sign-on) – open standards based (J2EE, XML, XSL, CSS, JSR-168 Portlets)

More to come on this impressive intranet…

 

NOTICE: The British Airways intranet webinar has been rescheduled to March 15, 2007. See Intranet Insider World Tour: British Airways.

 

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Toby Ward is the CEO and founder of Prescient Digital Media. Download his Finding ROI Whitepaper or read his weekly columns and case studies at www.IntranetBlog.com. For a no-cost consultation on how Prescient can improve the ROI of your website or intranet, please contact us directly.

View Article  Nokia's bad business is good communications

Scandinavian cell phone maker Nokia recently reported record-breaking fourth quarter results. The company is making money hand over fist (approaching $6 billion in 2006). Senior management is predictably getting big bonuses this year. However, employees are not getting the same bonuses and Nokia is not paying out a special “Connecting People” bonus despite the good results.

 

The Helsinki Sanomat reports “…a further cause of annoyance is the fact that the missed targets also translate to cuts in the bonus systems paid by individual business groups. Such bonuses are based on the net sales, business profit, and cash flow, among others. Nearly all of Nokia's 68,000 workers belong to the scope of bonus systems as well other than the Connecting People plan.” (See Nokia personnel fume over bonus cuts).

"Nokia workers have expressed their disappointment in regard to what they feel is an unjust situation on the company's intranet chat groups, where the company directors have also answered some of the questions.

Nokia President and CEO Olli-Pekka Kallasvuo explained the bonus criteria in a Friday video speech, which has since been available on the Nokia intranet.

 

The personnel representatives have already held talks with the management over the development of the Connecting People, bonus system, which is the most controversial. Nokia has promised to continue to discuss the development of the system world wide."

Well I can understand and sympathize with the employee’s frustration over this decision. Frankly, I don’t think this is the greatest decision in a climate where employee recruitment and retention is quickly becoming one of the top priorities of many European companies.

 

However, I am impressed that the company’s communications machine has responded so effectively including the use of directors to respond to concerns and comments on the company’s intranet chat rooms. The video speech is also quite progressive.

 

I’d like to see how the directors have responded and how quickly. Anyone have any information on this case? Or a similar case study?

 

 

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For more intranet news visit www.IntranetReport.com

 

© 2006 Toby Ward - Prescient Digital Media