Intranet evolution, best practices, and case studies by Toby Ward.

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Web Design Blog Top Sites © 2006 Prescient Digital Media. All rights reserved. www.PrescientDigital.com
View Article  First intranet for international defence sector

This is really more of an extranet or registration based Internet site, but interesting nonetheless given that it is for the defence (defense) industry

 

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Bonn, April 21st 2008 (openPR) -- The first interactive online platform which focuses exclusively on the international defence and security sector has been launched. The English-language business portal offered by the Bonn/Germany based defence.professionals GmbH (i.Gr.) enterprise will set new benchmarks throughout the market, Managing Director Luca Bonsignore pointed out.

 

 

"To individuals defpro.com offers all possibilities of comfortable networking within the defence sector. Additionally, for the first time, this is now also accessible for companies, associations, trade fairs as well as publishing houses. Through their interactive profiles they have the opportunity to step into a direct and dynamic contact with their respective groups of interests."

Largest global overview of relevant fairs and conferences
With defpro.confairs, defence.professionals supplies a complete listing of all relevant events of the international defence industry. Interactive trade fair and conference profiles offer the possibility for exhibitors and visitors to connect themselves to the appropriate event and so manage and build their network before and during the event.

Free membership for individuals
The defpro.community membership is permanently free of charge. In addition to that, until
May 15th, 2008 registered members will have the chance to use the full function range of a premium membership including detailed search and optimised network possibilities for free.

 

Visit the site yourself at: www.defpro.com.

 

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View Article  Could Facebook be a real intranet? IBM is onto something...

Facebook is not an alternative to the intranet. The intranet is a business system, one to support the entire organization, not just a social networking tool.

 

Now Facebook is becoming more than a social networking site, and shows great potential as a platform for intranet services, but there’s much to be overcome. Facebook is being used by some businesses, including Prescient Digital Media (feel free to join us on the Intranet Global Forum), but it is not a substitute for the intranet which must feature among other things, federated search, application integration, robust security, etc.

 

As Phil Wainewright writes in Is Facebook a PaaS contender?, Facebook provides us food for thought, but it’s not really a legitimate intranet platform.

"After all, many individuals and some organizations do use Facebook for business purposes. Most famously, Serena Software, which last year adopted Facebook as its intranet. I was somewhat skeptical when I first heard this but the company’s SVP Rene Bonvanie assured me when we met a few weeks ago that 740 out of 820 employees are active users, which is a lot better participation than Serena’s former intranet ever managed.

 

The Facebook platform of course constrains applications into a social networking framework, but that’s no different from the functional constraints imposed by a lot of other PaaS (platform-as-a-service) application builders (the topmost of my five-layer categorization of PaaS).

 

The problem for any business considering Facebook is that it’s a determinedly consumer play, to the extent that I don’t think it can ever seriously fly in the enterprise. Facebook trades free functionality in return for attention and relationship data — and users give up a lot of their control over that data. Businesses aren’t willing to make that trade-off.

 

Bonvanie shrugged when I put this point to him, saying that very little of what Serena’s employees post to the Facebook intranet is proprietary to the company, but at the same time he admitted that Serena stores its company confidential documents elsewhere than Facebook, so its role as an intranet platform is more limited than you would typically look for in an enterprise setting."

Skepticism on Facebook’s value as a platform aside, it could still continue to evolve and become a platform-as-a-service (a hosted intranet platform for business). There is great value in implementing the social networking approach within the enterprise.

 

IBM understands the value of Facebook, and is testing an employee social networking tool on their intranet called Beehive.

 

“Beehive truly is an experiment in our own version of an internal 'Facebook.',” says Liam J. Cleaver, Program Director, IBM Jam Program Office. “The research goal of Beehive is to aid IBMers with various people-centric challenges within the workplace. We broadly categorize these challenges into "relationship building" and "people-sensemaking”.

 

Relationship-building challenges include, for example, new employees struggling with making connections that are important for their current project and professional growth, remote workers having difficulties with team building and staying in touch with their team members, or employees moving on to new assignments who are not easily able to stay touch with former colleges. 

 

People-sensemaking includes, for example, the difficulties of discovering people with the right skills and common interests, or learning more about someone personally as well as professionally to facilitate making contact, or getting to know about ongoing projects and activities beyond your immediate team.”

 

IBM’s Beehive will be only one of the tools examined and showcased in the next Intranet Insider World Tour webinar on June 12th at 2pmEDT, produced by Communitelligence.com. Hosted by Liam and myself, the 90 minute webinar will look at the latest and greatest from the world’s best intranet, W3, with a close look at all its Intranet 2.0 functionality which boasts 30,000 bloggers, and thousands more podcasts (audio & video) and wikis – and an “employee directory that puts Facebook to shame.”

 

Honestly, you are an absolute fool if you work on an intranet and don’t attend this webinar. IBM is doing some groundbreaking stuff that you simply must know.

 

It’s only $199 to attend this webinar, and you can register online at Communitelligence.com.

 

Web 2.0 and Intranet 2.0 will be the subject of several hours of instruction and discussion in my upcoming workshops Deploying First-Class Web Content Management For World-Class Websites (Ad Astra) in Hanoi, Vietnam (Interncontinental Hotel) from April 23 – 25. I’ll be repeating the workshop April 28 – 30 in Bali (Hard Rock Hotel).

 

These workshops will be three full-days and promise a lot of learning, examples and hands-on work. To register for either please phone (65) 6334-9828 or email sales@adastra.com.sg

 

If you'd like to learn more about Facebook and its potential value to the business, then please do join us on the Intranet Global Forum.

 

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View Article  Fixing a broken intranet

Redesigning an intranet does not mean you are fixing it; a broken intranet requires a lot of work and design is one of the smallest components.

 

While important, even technology is not the most important ingredient. Far more important to the success of any intranet is people and process.

 

There’s a process that should be followed for redesigning any intranet – a process that is focused on people, and grounded in the needs of the business.  The process or methodology applied to a redesign is best summarized in the following flow-chart from Prescient Digital Media:

 

Intranet Project Methodology - Prescient Digital Media

 

 

I’m not going to drone on about this process and the importance of people and business requirements in a blog article. Sufficed to say however I’ve built a business around this methodology and worked with many dozens of companies that understand the need to align the business with the intranet and to demonstrate measured value. Initiating an intranet redesign begins with the people and documenting their requirements and that of the entire business.

 

Speaking on a similar topic at KM World & Intranets 2006 this past week in San Jose, my colleague Carm Porco met Nicole Engard, Web Manager for the Jenkins Law Library       in Philadelphia. Nicole actually has a pretty good little blog (What I Learned Today) where she’s published a very detailed, lengthy and worthwhile case study documenting the complete redesign of their intranet.

 

While the design was important, we saw an opportunity for a complete redevelopment. After researching what other libraries were doing with their intranets, we decided to use read/write Web or Web 2.0 technology,” writes Nicole in her posting Intranet 2.0: Fostering Collaboration with a Homegrown Intranet. “In May 2005 we offered an introduction to the read/write Web for our staff. We defined terms like blog, wiki, and portal, then pointed them to Wikipedia [www.wikipedia.org], encouraging them to edit articles that interested them so that they could get used to wiki technology and syntax.

 

Once we had a direction, we needed to decide whether to use a prepackaged site or develop something in-house. We wanted more than just a wiki; we wanted blogs (one for news and inter-department communication, and several for ongoing projects), a Web-based helpdesk, and a shared calendar. Most importantly, we wanted to be able to easily link to our homegrown modules. At first we looked at free and low cost portal/content management packages, but nothing lived up to our expectations. In the end we decided to build our own site using PHP and MySQL.”

Jenkins intranet home

The case study focuses a little too much on tools and design and barely touches on the needs of the organization and how performance will be gauged and measured, but it is a pretty good illustration that the efforts involved in a redesign are very significant.

Read more on the process and requisites for building a successful intranet: Intranet Planning: An Intranet Model for Success.

To learn about Prescient's intranet planning services, please see our Intranet Blueprint service.
                                                         

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Toby Ward, a former journalist and prominent writer and speaker on intranets and intranet planning, is the President of Prescient Digital Media. To learn how to undertake effective intranet planning, or to get our free intranet white paper, Finding ROI, please contact us directly.

RELATED READING:

Leading an intranet redesign

Intranet redesign: rolling content inventory

Intranet redesign: building a business case

How to hire an intranet consultant 

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© 2006 Toby Ward - Prescient Digital Media