Intranet evolution, best practices, and case studies by Toby Ward.

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Web Design Blog Top Sites © 2006 Prescient Digital Media. All rights reserved. www.PrescientDigital.com
View Article  Kiosk access for non-desk workers

Intranet access continues to be a major, major intranet challenge for most organizations with manufacturing or remote employees. Remote, manufacturing and retail employees very rarely have access to a computer. Therefore in some organizations a huge chunk of employees do not have access to the intranet.

 

If a large chunk of your potential audience cannot access the intranet, the intranet’s value to your company is severely limited.

 

For those in this position, there are three principal options:

1-    Virtual Private Networks (VPN) – can be expensive

2-    Internet-based portal – inexpensive but security often a concern

3-    Central kiosks – moderately expensive, moderate security concern

I really don’t want to spend too much time on VPNs as this is my least favorite of the options – though it serves its purpose well – and there’s tons available for reading on VPN by just doing a simple search. Besides, it’s more of the “executive” solution most often related to senior management or senior sales staff who are afforded a laptop when away from the office.

Internet-based access via a .com site that requires a user id and password is becoming more and more de rigeur.

In most western countries, access to the Internet is available to a majority of the population. Some like Canada, the U.S., Japan, Korea and Scandanavian countries enjoy penetration rates in the 70th percentile. So why not just put your intranet on the Internet?

 

Alaska Airlines have put their intranet on the public Internet – that’s right, a .com website. Knowing that most of their employees work ‘on the road’ they got smart and put it on the public Internet (of course, secure areas are password protected and reside behind their firewall). Employees have ubiquitous access from any connected computer and it also shows the world, “We have nothing to hide! Come check us out.” (Visit the Alaska Airlines intranet at www.AlaskasWorld.com.

 

The U.S. Army, Navy and Marine Corps also have followed suit with similar .com intranet portals – and so too have many others.

 

Kiosks have also become highly effective tools for remote access users where the intranet has become an essential business tool.

 

Organizations are continuing to do away with hard copies in favor of a digital medium, porting company and employee information onto their intranet,” says Paul Chin, a writer and former intranet manager at a prominent aerospace manufacturer. “But this leaves employees without a PC in the dark. It's unfair to deny them access to these resources simply because of circumstance. This creates a gap between the digital haves and have-nots."

 

In writing Providing Equal Access: Implementing Information KiosksChin argues that there are a lot of choices when buying a kiosk and you don’t necessarily have to break the bank:

 

You have a lot of choices when it comes to kiosks. But it's not necessary to buy and install high-end, freestanding kiosks such as those found in public settings like retail stores, tourism offices, self-service government offices, where presentation plays an important role. For internal corporate use, the most cost effective way to offer PC-less employees basic access to the Internet, e-mail, and intranet, is by using inexpensive network appliances (sometimes referred to as network PCs) with little-to-no local processing power and storage, or a secured desktop computer. Shared printers can also be provided within proximity of the kiosk stations.

In order to set up a truly dedicated kiosk, you should consider the installation of third-party kiosk security and configuration software such as SiteKioskor NetStop Pro. They will enable you to configure browser behavior, mange what users will have access to, and specify the actions they're allowed to perform on the kiosk stations.”

In establishing in-house kiosks Chin recommends eight key priorities:

 

1. Network Membership – integrate with existing corporate network (firewall, proxy servers, etc.)

2. Browser Accesslock down kiosk browser options

3. Preventing Software Installations lock down any software downloads or plug-in installations

4. Access to Kiosk Hardware decide whether or not you want to allow use of CD-Roms, USB ports, etc.

5. Protecting the Underlying Operating System –NEVER allow access the underlying O/S.

6. Implement a Timeout configured to automatically log users off after a pre-determined period of inactivity (e.g. 20 minutes)

7. Number of Kiosks – how many do you need? (e.g. one per 50 – 100 employees)

8. Location of the Kiosks never place in high traffic areas, near heavy machinery, or in overly noisy areas

 

One other thing: this is the intranet and anonymity is not an option.

 

What percentage of your employees have access? What are you doing to increase it?

 

Related articles:

 

World’s Biggest Intranet

Home Intranet Access

View Article  $152 million U.S. Army Intranet Contract (back issue)

Already outmaneuvered by the massive US$9 billion U.S. Navy-Marine Corp Intranet project (read my most recent blog on the NMCI) the U.S. Army has announced a more austere intranet contract of $152 million.

 

The aerospace giant Lockeeed Martin (they now call themselves a “technology systems integrator”) was awarded the contract the Army Knowledge Online enterprise Web portal (or AKO) and will subcontract to Computer Sciences Corp. and Science Applications International Corp.

 

When I think of Lockheed Martin I don’t necessarily think ‘intranet consultants’. What leaps to mind are visions of missiles, fighters and covert sales teams in dark trench coats and metal briefcases (LM’s most recent press release:

U.S. NAVY AWARDS LOCKHEED MARTIN-LED TEAM MULTI-MILLION DOLLAR CONTRACT TO DEMONSTRATE KEY TECHNOLOGIES FOR BALLISTIC MISSILE SYSTEM).

 

The three amigos will provide “systems operations and maintenance, network communications, hardware and software integration, and around-the-clock help desk support for both the Non-Classified IP Router Network and the Secret IP Router Network,” according to GCN.com (“Army intranet portal to be managed by Lockheed Martin”).


On the surface it seems like a relatively small project compared to the gushing billions spent on NMCI (how many of us are working with small $152 million intranet budgets?! Most of us, right?!?). However, $152 million is for only ONE YEAR. There is an option for six additional years.... now we’re talking!

 

This is a big intranet. U.S. army ‘employees’ login to the intranet approximately 500,000 times per day.

 

Interestingly enough, this contract is labeled as a performance-based contract.

 

"Combining the great things that AKO has done in the past with the net-centric future that Army modularity will provide — this is a great opportunity for the Army," says Kevin Carroll, the Army's program executive officer for enterprise information systems, in an Army news release.

 

According to the army, AKO the project will see the integration of hundreds of applications and services “across a common enterprise portal.”

"AKO prides itself in service to soldiers supporting Army operations around the world. Through the hard work of countless IT pioneers, AKO has steadily grown to a world-class intranet service in a few short years, and our team looks forward to the continued evolution of technological advances to meet the needs of the Army—active duty, Guard, Reserve, civilians, retirees, family members and other users," said Greg Fritz, acting director of AKO, in a statement.

 

Want to see the U.S. Army intranet? Okay...

 

 

 

Actually, you can get to the main home page yourself as it is on the Internet at: http://www.army.mil/ako/.

 

Related articles:

World’s Biggest Intranet

 

View Article  Converging the intranet, extranet and Internet (back issue)

Six years ago I wrote an article for Virtual Business Magazine where I espoused the need and likely convergence of the intranet, extranet and Internet. Now, an Internet lifetime later, more and more companies are deploying a single platform to manage the corporate, intranet, extranet and Internet Websites.

Single platform deployment for multiple audiences is not just for large corporations. More and more medium-size and even small size companies are using a single platform to run multiple sites for multiple audiences.
The San Diego Blood Bank is a case in point. It just announced it is deploying a single web content management platform from OpenText to manage its various internal and external websites.


“The solution will provide a central Web content management platform for the organization's website, and will also manage a planned intranet/extranet that will serve the more than 50 area hospitals that depend on the San Diego Blood Bank,” says the press release from OpenText (supplier of the platform). “The intranet/extranet will give hospitals information on blood supplies and automate blood orders, utilizing workflows and document management capabilities.”

”A key requirement for the San Diego Blood Bank is having one content repository to help ensure accurate information and timely updates to Web content, whether it's published to the website or the intranet/extranet. This is critical to meeting regulations on issues such as providing current information on blood donor requirements.”
  

See the Full Release

"The challenge in the next decade will be to leverage the Internet and existing IT investments to move beyond the isolated intranet, surrounded by its moat-like firewall," says Hewlett-Packard's William Murphy in Don Tapscott's best-selling book Blueprint for the Digital Economy.

"In this new era of e-business on the Internet, an isolated, centrally managed intranet is not sufficient. The same decentralized business models that have enabled the rapid adoption of intranet technology must be inter-networked beyond the firewall through the use of secure authorized access by authenticated individuals."

In other words, intrusive barriers such as firewalls will be altered or torn down in order to facilitate enhanced collaboration between internal and external groups while allowing for more seamless navigation between an organization's intranet, extranet and Internet sites.While a consensus is building for better integration of e-business technology, people and expertise across Internet, extranet and intranet platforms, there is no convergence blueprint forthcoming. Corporate demand for efficiency, savings and scales of economy will encourage further integration of traditionally separate platforms, but complete integration will continue to face barriers from those that emphasize security and usability.