Knowledge management (KM) solutions are now the most important strategic technologies for large companies – beating out CRM and mobile/wireless technology priorities – according to a report of European executives, sponsored by Tata Consultancy Services.

Brought to my attention by the excellent blog Portals & KM by Bill Ives “Know how managing knowledge for competitive advantage” details the findings of asurvey by the Economist Intelligence Unit:

·         67% of companies cite knowledge management/business intelligence solutions as important to achieving their strategic goals over the next three years

·         63% believe CRM solutions are vital over the next three years

·         35% see mobile/wireless technology as critical

Other findings of the report include:

·         Too much information impedes decision–making. Over half (55%) of executives say that IT's failure to prioritize information is the main barrier to effective decision–making. Consolidating information and providing consistent performance indicators are regarded as the most important step firms can take to improve the speed and quality of decision–making.

·         Good customer information remains elusive. Knowledge about customers, their preferences and their behavior is the overwhelming focus for improving the quality of information in large organizations over the next three years. The focus of CRM initiatives is now shifting from automating processes and collecting data to enabling more sophisticated analysis of customer requirements and buying habits.

·         Relevant information is more important than "information anywhere.” When asked where IT needs to improve most to help managers make better decisions, the top two priorities are to make it easier to analyze and drill down into information (40%) and improve the quality of data (31%). Only 12% of executives see ensuring access to information anywhere as a priority for improvement.

·         Corporate culture is as important as IT for effective knowledge management.The biggest obstacles to knowledge sharing in large organizations are organizational, rather than IT–related. Half of executives say that internal barriers between departments hamper information sharing. Ignorance of what knowledge exists, or of where to find it, is another major barrier according to 41% of respondents. In some cases, a simple solution such as keeping a regularly updated record of who knows what can be more effective than throwing IT at the problem, according to the report.

·         Effective knowledge management pays. Executives increasingly see knowledge management as a vital tool for competitive advantage. One case study in the report shows how Schlumberger, an oil services company, achieved a return on investment of $200m in a single year from a recent knowledge management initiative.

It’s important to stress however what I’ve said before: successful KM relies on more than technology. Off-the-shelf solutions are not a silver bullet. Optimal KM depends on participatory employees guided by process and policies and finally supported by the appropriate technology (see No Silver Bullet for Knowledge Management).

 Download the report for free.

Most I.T. projects have some hurdles or bugs. The $9 billion U.S. Navy-Marine Corps intranet (NMCI) is no exception.

Of course the military would use an acronym like NMCI, but I was hoping that we would be privy to one of those cutting-edge mission names like Mission Intranet Freedom or Mission Global Information Dominance... Ooops! That moniker might be letting the cat-out-of-the-bag....

Speaking at a conference of 1,200 military vendors in Norfolk, Virginia, the NMCI head honcho Rear Admiral James B. Goodwin III lamented about some of the challenges. As reported in the Virginian-Pilot, some of the bugs have included e-mail problems for Admiral Michael G. Mullen, President Bush’s nominee for chief of naval operations.

Rear Adm Goodwin joked, ““Probably not the e-mail I wanted to see from my new boss, but it’s one of the realities right now.”

For those not familiar with the project, EDS was hired to work with the Navy and Marine Corps to build a "comprehensive, enterprise-wide initiative that will make the full range of network-based information services available to Sailors and Marines for day-to-day activities and in war.”

The $9 billion project is in its fifth year.

NMCI features more than your average run-of-the-mill secure access to US Armed Forces information and systems and “universal access to integrated voice, video and data communications.

While it is not complete the Navy Marine intranet will "afford pier-side connectivity to Navy vessels in port. And it will link more than 360,000 desktops across the United States as well as sites in Puerto Rico, Iceland and Cuba.”

The Navy and Marine Corps use the NMCI to achieve "a number of critical objectives:

• Enhanced network security
• Interoperability with CINCs and other Services
• Knowledge sharing across the globe
• Increased productivity
• Improved systems reliability and quality of service
• Reduced cost of voice, video and data services

Want to know more? The public can visit the intranet home page at www.nmciinfo.usmc.mil (updated URL).