An intranet is about 20% technology, 80% people and process. To change or redesign the intranet has in fact little to do with design, and everything to do with change management.

“Chances are that you sold the new intranet or new “innovation” to your team based upon a rosy picture of all the benefits it would yield, increased efficiencies and the best case scenario of how the solution would work,” writes Prescient Digital Media senior consultant Bianca Wong in Managing positive intranet change: Watch out for the J Curve .

“It’s called hype – and don’t feel guilty – everyone does it. After all, change is difficult, and without some hype, nothing would ever change.”

Bianca likens the gap between high user or management expectations and what is actually experienced in the short term as a common obstacle that can be best illustrated by the “J Curve” – where things get “worse before the get better.”

How do you manage high expectations and the J Curve gap? Read Managing positive intranet change: Watch out for the J Curve .