by
Toby Ward
on Wed 04 Mar 2009 01:04 AM PST
Intranet
and portal specialist Jane McConnell of NetStrategy highlights the
latest trends identified in her Global
Intranet Trends
Report for 2009
(226 participating organizations around the world; from under 5,000
to over 100,000 employees in Euope, North America and Asia-Pacific).
Important
ingredients for a successful intranet:
Direction
of intranets:
Portal
concepts – aggregating content and tools into a single screen
Integration
of applicatons – HR, business applications, collaboration spaces
Social
media – user-generated content
Management
awareness – senior management is slowly becoming aware of
intranets
Changes
in business:
Virtual
teams (geographically dispersed)
New
expectations
Tele-working
(working remotely)
Smart
phones (mobile access of the intranet)
The
intranet is on the verge of breaking:
Today's
typical intranet is not sustainable
Too
top-down
Not
business-oriented
Not
people-oriented
Out-of-date
Arthritic
– too hard to publish
Closed
– limited to employees (closed to partners & contractors)
Sendetary
– limtied to office, PCs
One
out of five intranets is in stage 3 (the intranet is “the way of
working” now); 43% are stage 2 (it will be “the way of working”
within in 1-2 years); 1/3 hope to evolve to stage 3 within 4-5
years).
Views
of Stage 1 intranet:
“Our focus this year
and last year is around communication, navigation and self-service,
as these are areas we have the most control over.”
View
of Stage 2 intranet
“Our biggest
challenge fo rnext year is to change the culture of the company to
not use email for example as a communication/ collaboration medium.”
View
of Stage 3 intranet
“Portal usage is
include in personal KPI for our perfrmance management system. This
included measurements on quality / quantity of project updates,
information published, etc. This has encourage people to integrate
the portal in to their respective business processes.”
Is
the intranet is the main entry point to applications... (the user has
to go to the intranet to get to key applications)?
Business
applications & process support – 77% of stage 3 intranets; 45%
of stage 2 intranets; 27% of stage 1 intranets
Management
reporting, dashboards – 55% of stage 3 intranets; 30% of stage 2
intranets; 9% of stage 1 intranets
Employee
life and career (HR) -- 77% of stage 3 intranets; 45% of stage 2
intranets; 27% of stage 1 intranets
Management
reporting, dashboards – 90% of stage 3 intranets; 74% of stage 2
intranets; 58% of stage 1 intranets
OTHER
NOTABLE FINDINGS:
Stage
3 intranets have more top leadership & operational participation
in intranet steering committees.
C-level
executives now participate on the intranet steering committees of
half of the respondent companies that have a steering committee
(about 1/3 of the respondent companies have a steering committee;
roughly 1/6th of the total respondents therefore have a senior
executive actively involved)
Only
45% have networks or communities of practice for content
contributors
Only
36% of the organizations have “clearly designated business owners
for content”
only
1% stage 1 intranets have wikis in general use (optimized); 35% are
testing intranets (in some parts)
10%
of stage 3 intranets have wikis in general use (optimized); 74% are
testing intranets (in some parts)
2%
of stage 3 intranets have wikis in general use (optimized); 30% are
testing intranets (in some parts)
ADDITONAL
READING:
Learning
from the best intranets
Selling
an intranet redesign
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