Getting the necessary support and funding for an intranet redesign is usually a struggle at most organizations, particularly when most view the intranet as a cost center – a necessary evil. To change this mindset, intranet managers need to show them the money.

Senior management are much more likely to invest in an intranet if they can see it delivering measurable returns, such as increased business efficiency, reduced overheads and enhanced customer satisfaction. Increasingly the intranet manager will need to put in place viable processes for recording and reporting intranet value, in short demonstrating a return on investment (ROI) and employee productivity.

Presented by Prescient Digital Media and Summers Direct Selling A New Intranet to Senior Management is a webinar to arm you with invaluable ideas and steps for building a business case for redeveloping or redesigning your existing intranet.

Date: February 27, 2007 & Time: 1:00 – 2:30 p.m. (EST)

Specifically, we’ll teach you:

• Priorities for building a business case
• How to measure return on investment
• How to identify very specific measurable benefits
• Best practices & case studies that measure ROI

To register phone 1-866-869-7969 or e-mail register@summersdirect.com

NOTICE: The British Airways intranet webinar has been rescheduled to March 15, 2007. See Intranet Insider World Tour: British Airways.

RELATED READING:

Selling the intranet to senior management

Infant intranets need executive loving

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Despite the advances in technology and the potentially massive benefits and impressive ROI accrued from converting paper-based forms to online submission, many intranets still host a majority of their forms in MS-Word and PDF.

James Robertson writes in Automating three types of forms that “the ‘rule of thirds’ can be used to categorise the different types of forms within organisations:

• One third are very simple forms, with no logic or complex rules.
• The second third have some underlying rules, such as simple workflow or basic form logic.
• The final third are best considered as applications, such as employee self service (ESS).”

The first two types, in Robertson’s estimation represent about two-thirds of all forms to be found on the intranet, are either very simple or somewhat simple to implement. The third tend to be more complex applications that often get the bulk of attention.

HP’s intranet features 1,850 “e-services” and application. Just about any form you can imagine is an online service. Despite having a remote workforce that is mostly traveling, British Airways employees complete most of their forms online… many in the form of applications:

·         100% of internal (and external) recruitment is done online

·         100% of employee travel is booked online

·         75% of pensioner (retiree) self-service is done online (wow!)

·         80% of employees update their own contact information online (from 10% in 2003)

The number one application is e-Pay where employees access their paystub – delivering savings of $180,000 per year. These forms and applications are the primary drivers of $80 million in savings in the past year for British Airways.

Online forms make sense for a lot of reasons including making better the lives and jobs of employees. And they deliver a lot of savings and ROI.

Read James Robertson’s full article Automating three types of forms.

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The value of a really good intranet is considerable and immense. While usage, ROI, and employee satisfaction are typical and traditional performance measure for the intranet, the intranet is also leading to improved retention and job satisfaction.

At HCL Technologies, the intranet is a key component of its employee retention program (see Employees first` is the new mantra!, Business Standard).

Read my complete piece Intranet is key to good HR (Communitelligence.com)

To measure and increase the value of your intranet, please dowload the free white paper, Finding ROI.

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