Despite the advances in technology and the potentially massive benefits and impressive ROI accrued from converting paper-based forms to online submission, many intranets still host a majority of their forms in MS-Word and PDF.
- One third are very simple forms, with no logic or complex rules.
- The second third have some underlying rules, such as simple workflow or basic form logic.
- The final third are best considered as applications, such as employee self service (ESS).”
The first two types, in Robertson’s estimation represent about two-thirds of all forms to be found on the intranet, are either very simple or somewhat simple to implement. The third tend to be more complex applications that often get the bulk of attention.
HP’s intranet features 1,850 “e-services” and application. Just about any form you can imagine is an online service. Despite having a remote workforce that is mostly traveling, British Airways employees complete most of their forms online… many in the form of applications:
· 100% of internal (and external) recruitment is done online
· 100% of employee travel is booked online
· 75% of pensioner (retiree) self-service is done online (wow!)
· 80% of employees update their own contact information online (from 10% in 2003)
The number one application is e-Pay where employees access their paystub – delivering savings of $180,000 per year. These forms and applications are the primary drivers of $80 million in savings in the past year for British Airways.
Online forms make sense for a lot of reasons including making better the lives and jobs of employees. And they deliver a lot of savings and ROI.
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