Social
media adoption has accelerated on the corporate intranet, led by
blogs, wikis and discussion forums. Despite a low cost of entry—often
below $10,000—adopters are not reporting outstanding satisfaction
with the investment, especially among the executive ranks, driven by
inadequate planning and weak or non-existent business plans.
This
data is contained is contained in the results of the Intranet
2.0 Global Survey,
which included the participation of 561 organizations of all sizes
from across the planet.
Intranet
2.0 Global Survey Results
“Once
a nice-to-have or a future wish, Intranet 2.0 tools such as blogs,
wikis and other vehicles have become mainstream, and are present in
nearly 50% of organizations (regardless of size) in North America,
Europe, and Australia and New Zealand,” says Toby Ward, the study
author, and President, Prescient Digital Media.
50%
of money on external dollars; 50% internal time and resources
Implementation
strategy
Standard
SharePoint
Limited
external application integration
One
platform for public website, extranet and intranet
Strategic
direction
Operatonal
efficiency
Functional
development
Governance
and resources (single governance structure for all sites)
Challenge
/ problem: Variation system
Custom
development to allow for
Submit
variation to slected country sites
Reject/Accept
a submitted variation
Submit
variation' doesn't work for web parts
Reuse
of language versions not possible
Challenge:
separating language/locale
Only
one language version
Spanish
in Spain, Chile, Colombia, etc.
English
in UK, India, US
Many
languages are supported – but its not supported to have one
language for the CONTENT and another rfor the authoring environment
Challenge:
Image management
Where
is a particular image used? What pages?
Different
versions of the same photo are not grouped together by type
Overly
basic / simplistic
Challenge:
creating forms (complicated for authors)
Challenge:
formatting is difficult with standard editor (reusable cotnent
doesn't work with the RadEditor)
Integrator:
Fishbone Systems AB
Analysis:
well this blows out of the water the notion that SharePoint shouldn't
be used as an external website platform. The Alfa Laval site is
impressive – with 60 sites in 25 languages. Microsoft would do well
to add this to their case studies alongside Hawiian Airlines.
(PHILADELPHIA,
PA) Presented by Dorthe R. Jespersen, J. Boye, at J. Boye –
Philadelphia 2009.
Key
recommenations:
Don't
assume that because its used for the intranet, it will be good for
the Internet
Compare
with alternatives
Manage
expectations
Keep
it simple
Have
a strategic plan
Get
to know your IT
Focus
both on micro and macro governance
Stay
updated with service packs
Follow
best practices
Pay
attention to release information
Notable
client quote: “Only after implementation did we start to learn
about what the system could do. In hindsight we should have utilized
the integration with office Word. Also, we are beginnning to rebuild
our templates, as we didn't hink through the advanced features
SharePoint offers the first time.”
Other
learnings:
“It's
free!” - WSS is free, MOSS 2007 can be very expensive
(particularly customization)
Training
is required and costs money, as does maintenance
All
Microsoft parnters are not created equal
Notable
client quote: “I didn't know you could disable My Sites. Our
integrator told us it wasn't possible. But you have done it already?”
Notable
quote: “We are using Sharepoint 2003 and need to upgrade. But we've
decided to skip MOSS 2007, and go for 2010 instead once that gets
out.”
