I’ve known a few battles between IT and Corporate Communications during my time as an intranet consultant. Both like to control, but both have different priorities and different views of the world.
However, IT and Communications must work together if you’re to have a successful intranet.
Here’s an interesting stat from a Forrester survey of 2,000 IT managers: 61% of surveyed managers feel the search engine is the area requiring the most improvement on the intranet.
In terms of dissatisfaction, only the IT Help Desk ranked lower than the intranet. Only 44% of managers say that it is easy to find information on the intranet.
I’ll bet a shiny quarter that this is one area that both communications and IT can agree: the intranet needs to be better.
There you go. All you need is a process which should begin with....
1) Documenting the priorities and feedback of every intranet stakeholder (owner, contributor)
2) Documenting the needs and preferences of employees
3) Understanding and documenting intranet best practices
Once you’ve done the above, you can put together the plan that makes it happen... Check out The Nexus of Intranet Success for an overview on this process.
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