By providing better self-help information and FAQs, one financial client was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18  per call) – yielding an estimated savings of $697,115 per year. Enough to pay for the intranet redesign many times over.

One of my personal favorites is the Sodexho USA Sales SuperSleuth (see Intranet Insider World Tour: Sodexho USA). SuperSleuth is an intranet web page and application that encourages employees to submit sales leads and prospective clients via the intranet. The SuperSleuth intranet page generates cash rewards of up to $1000 for the person making the submission. Sodexho says it has contributed to a 100% increase in sales leads in the past year and led to US$90 million dollars in managed volume (net client sales including sales by client).

That’s the beautiful part about measuring ROI – you don’t have to measure the total value of an intranet (which is typically in the millions of dollars for a decent intranet for an organization of 5,000 employees), you just have to measure some of the low-hanging fruit.

If you’re one of the few fortunate that don’t have to justify an intranet redesign than you are one of the few fortunate. There are however few organizations that do not require a business case for six-figure redesign or the implementation of a new content management system or portal that typically runs anywhere from $100,000 to several million dollars. The average would be between $200,000 and $300,000 for an enterprise solution. Of course the bigger company and the more integration required, the bigger the bill. The bigger the bill, the more reason for you to measure ROI.

If you haven’t done any ROI measurement, then I strongly suggest you attend the Measuring Intranet Value: Proving & Delivering ROI webinar. At only $95 and 75-minutes long, this is a very worthwhile investment that promises you a positive ROI (tried as I might, I could come up with nothing more catchy or ute to write).

This informative 75 minute webinar will teach you:

Ø       How to measure return on investment

Ø       How to identify very specific measurable benefits

Ø       Priorities for building a business case

Ø       Best practices & case studies that measure ROI

To measure and increase the value of your intranet, please dowload the free white paper, Finding ROI.

Register now for Measuring Intranet Value: Proving & Delivering ROI.