Verizon is a big, big communications company. In fact, about 140,000 employees spread mostly across the continental United States. If the challenge of communicating with all those people is not enough, most of those employees, about 80,000, are what you would call traditional “offline” staff including call center staff (online but not connected to all tools) and field workers such as service, repair and central office staff.

Verizon’s biggest challenge therefore is bridging the ‘digital divide’ of those with access and those without. The answer: break down the digital divide by creating the ‘digital workplace.’

More than just the intranet or home page, the digital workplace is the new place to meet and do business. The Digital Workplace is Verizon’s “umbrella” term for all online systems, tools, information channels regardless of geographic location for “anytime, anywhere access to the information and tools employees need to get their jobs done.”

eWeb, the Verizon intranet portal home page

At the heart of the digital workplace of course is the intranet portal, eWeb. But the key to success that is driving much of the visible added value are some of Verizon’s cutting edge communications tools -- including a voice portal, wikis, blogs, message forums, and much more.

Read the entire Intranet Insider case study Verizon's Digital Workplace (Communitelligence.com)