The number one most repeated call to your IT help desk relates to a forgotten password. Give your employees the tools to get their own password without having to engage an expensive techie, and you could save hundreds of thousands of dollars.
Some may have read my recent article Dialing for intranet dollars that highlighted one financial services client that was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18 per call) – yielding an estimated savings of $697,115 per year. Enough to pay for the intranet redesign many times over. A big portion of these help desk savings comes from password retrieval self-service.
Identity management is a solution that helps, among other things, with password retrieval self-service.Just such an identity management solution has saved UPS a bundle.
(Baseline Magazine) By using identity management software, however, UPS has automated some processes involved with giving employees a digital identity and a password for access to its corporate portal or other applications. One benefit: The help desk now receives 24,000 calls a year to reset passwords and update employee profiles, a decrease of 16,000, or 40%, from past years when identity management software was not in place.
Read Tracking Digital Identities: No Holiday for UPS
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Looking to squeeze more time out of your laptop battery while traveling during the holiday season? Here’s some handy pointers from Microsoft: Keep Your Laptop Powered Up Longer.
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© 2006 Toby Ward - Prescient Digital Media