Social media and intranet case studies, best practices, & evolution by Toby Ward.

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Web Development & Design Blogs - Blog Top Sites © 2009 Toby Ward. All rights reserved.
View Article  SharePoint: Square pegs in round holes
Prescient's Jed Cawthorne discusses the time and place for SharePoint (MOSS):

Man and chairs Microsoft's SharePoint technologies have their sweet spots in that they definitely fulfill specific requirements for certain use cases within the bigger picture of varied information management scenarios.

However, MOSS is not a panacea. It is not the solution to every information management related business problem, and despite what others may tell you, it's certainly not a 'one size fits all' technical solution to all those annoying business issues.
View Article  Intranet 2.0 sits on the back burner
As I highlighted last week in Web 2.0 not a priority for CIOs, the adoption rate of social media is surprisingly low given the adoption by every day consumers. Here’s the summary:

  • 14% of organizations use blogs
  • 13% use social tagging software
  • 11% use wikis
  • 72% of CIOs have no plans to use blogs in the next 5 years
  • 74% no plans to use wikis

Last year’s Global Intranet Survey of 177 global intranet managers (medium to large organizations with 5,000 to 100,000 employees) found that Intranet 2.0 adoption is not much better: 

  • Less than 20% of the respondents that have more than 50,000 employees have established 2.0 strategies
  • None of the respondents with employees in the 5,000 – 50,000 employees have 2.0 strategies
  • About 30% or less have implemented blogs
  • About 40% have implemented wikis

While Prescient’s Intranet 2.0 Global Survey is an important one, it is focused solely on Intranet 2.0. Jane McConnell has prepared the 2008 Global Intranet Survey and if you haven’t signed up to participate then don’t hesitate further: your organization needs this information and you need to participate so you can get a copy of the 2008 results as soon as possible (THE DEADLINE IS THIS SUNDAY, AUGUST 31). To participate, send an email to Jane specifying: 

  • organization name
  • # of employees
  • website URL
  • your name
  • your role or title

Additionally, take the Intranet 2.0 Global Survey and you’ll get a copy of the full results including the good, bad and learned lessons.

View Article  Employee social networking (case study)
We humans are social creatures. With rare exception, we strive to relate, converse and connect with others. Social networking promotes online communities of interests and activities that promote connections between users in a more open and robust manner than simple e-mail.

While best represented by the quintessential MySpace and Facebook, social networking has made significant strides into the corporate intranet where employee networking is becoming a valuable asset to leading organizations that covet the new breed of employee. This young, web savvy employee cohort desires – if not demands – a more social and dynamic work environment that uses the best possible Web 2.0 (Intranet 2.0) technology
.

Though e-mail still occupies an important stronghold in the nascent world of Intranet 2.0, social and employee networking communications is best embodied by instant messaging, discussion forums, and RSS technology. While these technologies build upon the value of the archetypal killer application that is e-mail, the real value delivered by employee networking is the group communications dynamic where a single employee can communicate both actively and passively with other similar or ‘connected’ employees or the entire employee population as a whole.

Sabre Town: Sabre's employee networking intranet site

Sabre, the company that runs most of the world’s airline flight reservation systems among other systems, is an impressive leader in employee networking. With nearly 10,000 employees spread around the globe (55% work outside of the U.S. where they are headquartered), Sabre is a progressive company that has Intranet 2.0 with spectacular results.

Recognizing their own unique needs as a global, distributed workforce, Sabre embarked to build their own employee networking intranet from scratch. Using another nascent technology, Ruby on Rails, Sabre built an impressive employee networking platform called Sabre Town. Sabre Town represents the company’s need to build more meaningful connections with this geographically diverse employee population.



Want to learn more about what others are doing? Take the Intranet 2.0 Global Survey and get the full results including the good, bad and learned lessons.


Read the complete Sabre employee networking case study article

View Article  Web 2.0 not a priority for CIOs

The single most credible survey I’ve found to date confirms what I’ve been saying for some time: Web 2.0 is still a lot of hype, and not a priority for many.

 

A Robert Half Technology survey of 1,400 CIOs in the U.S. found:

 

  • 14% of organizations use blogs
  • 13% use social tagging software
  • 11% use wikis

Meanwhile, more traditional technologies are far more popular:

 

  • Online training is used by 47% of the organizations
  • Video conferencing is used by 34%
  • Collaborative workspaces (e.g. SharePoint) is used by 24% 

Now here’s the killer: 72% of CIOs have no plans to use blogs in the next 5 years; 74% no plans to use wikis (a scientifically representative telephone survey of 1400 CIOs, not a self-select, voluntary web survey).

 

I’ve said on this blog many times that Web 2.0 and Intranet 2.0 is still a truckload of hype and not a priority for most organizations.

 

The single most credible survey I’ve found to date confirms what I’ve been saying for some time: Web 2.0 is still a lot of hype, and not a priority for many.

 

However..... read what I have to say about Web 2.0 / Intranet 2.0 becoming a priority in my full column, Web 2.0 not a priority for CIOs.

 

 

View Article  CMS or ECM - What is the difference?
The whole world often seems full of unfathomable jargon, and no one tops the information technology industry for its love of the Three Letter Acronym (TLA). Two TLA's that cause much confusion in our industry are CMS and ECM. Although there are similarities between the two, there are crucial differences that should be cleared up.

The first obvious difference we see here is that the CMS definition explicitly mentions software; it’s a software system (or systems) for a specific use (managing and publishing content – whatever that is!).  On the other hand, the ECM definition mentions both strategies and tools. So let us take a look at the roots and history of our two TLA’s.

Read Jed Cawthorne’s full article and comparison tables on CMS or ECM - What is the difference?
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