Statistics, findings and highlights from the Intranet Insider World Tour in New York City (April 17, 2009).
From Watson Wyatt (Michael Rudnick, presenter):
80% believe intranet navigation needs improvement
50% don't actually use their intranet on a daily basis
50% find search ineffective
Employees use on the intranet:
employee phone directory
cafeteria menu
expense report
pay stub
Employees use outside of work:
75% use Facebook
75% use LinkedIn
45% use YouTube
35% use Wikis
32% use Blogs
Intranet 2.0 used at work:
Collaboration 34%
Blogs 31%
Customization 31%
What technologies are powering the intranet 2.0?
75% have SharePoint
3% have Notes Connections
14% have other
Intranet 2.0 Global Survey (500 organizations across the globe) findings (Toby Ward, presenter):
42% have intranet blogs (10% enterprise deployment); 10% have no plans or interest
47% have intranet wikis (16% enterprise deployment); 10% have no plans or interest
23% have intranet podcasts (5% enterprise deployment); 29% have no plans or interest
15% have intranet social networking (5% enterprise use); 21% have no plans or interest
20% have intranet content tagging (9% enterprise use); 23% have no plans or interest
35% have intranet RSS (12% enterprise use); 11% have no plans or interest
15% have intranet social networking (5% enterprise use); 21% have no plans or interest
48% have intranet discussion forums (19% enterprise use); 9% have no plans or interest
49% have intranet instant messaging (29% enterprise use); 18% have no plans or interest
7% have intranet mashups (4% enterprise use); 43% have no plans or interest
47% of organizations using SharePoint for Intranet 2.0 tools
Intranet ROI – cost savings attributed to IKEA intranet (Beth Gleba, presenter):
Paper cost savings = $192,000
Streamlining processes / Self-serve travel process saves $4,590
Modernizing communication technologies video conf to WebEx = $90,000
Self-service hr = $219,000
Con Edison intranet survey (Fred Leach, presenter):
3054 completed surveys (55% management; 45% union)
90% say company communications are somewhat or very helpful/informative
Preferred communications channels are:
email
intranet
elevator screens
hard copy (print)
54% have seen CE eye (employee video channel; employee stories are most popular)
Most popular video: “To Catch a Thief in Brooklyn!” (documenting how a Con Edison nabbed a cable thief in a Brooklyn sewer – including a physical wrestle, chase & scuffle!)
2009 Edelman Trust Barometer Executive (John Havens, BlogTalkRadio.com, presenter):
How a company treats its employees is tantamount in influencing the level of trust amongst its customers.
When you think of good and responsible companies how important is each of the following factors to the overall reputation of the company? (4475 people – 25-64 years of age)
Offers high quality products & services - 94%
Is a company that treats its employees well - 93%
5 Trends for Intranet Innovation (Amy Vickers, Razorfish, presenter):
Attention Management – separating signal from noise
Openess – cultivating transparency, sharing, and flatness
Networks of Knowledge – graphing known and unknown connections
Ecosystem Efficiency – orienting around business processes
Back is the New Front (Office) – data and infrastructure drives innovation
How D Street Enhances Deloitte
Innovation & productivity
Talent Attraction & Assimilation
Integrated Communications
Talent Retention
Knowledge Preservation
Marketplace Eminence
Benefits of Corporate Social Networking at Deloitte Consulting (Arun Parshad, presenter):
8.2% increase in retention
10% increase in productivity
11.8% in new businesses
Deloitte demographic trends:
Average new hire: 27 years old
65% of new hires are under age 25
35% work in a virtual team
Nearly half (46%) of GenYers polled rate the availability of networking programs for enterprise as important to their job
75% of CIOs plan to invest in social networking tools in the next four years
D-Street social networking community at Deloitte features:
Blogroll – blogs throughout
Headlines – intranet news
Snapshot – pictures from across the organizations
Seen on the Street – external stories
Communities
Personal profiles
D-Street participation by employees:
1261 personalized profiles as of February 2006
19171 personalized profiles as of February 2007
Last 6 months: 80 ad hoc communities with 1800 members