Iron Mountain Incorporated (NYSE:IRM) helps organizations around the world reduce the costs and risks associated with information protection and storage. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain has 20,000+ employees and is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim.
The following is a summary of the
“Delivering a high-performing intranet (Case study with Iron
Mountain)” intranet webinar on May 28, 2009, with Cathy Mcknight
and Cheryl Travis.
6 stages of project management (Cathy Mcknight, Prescient Digital Media):
1- Enthusiasm
2- Depression
3- Panic
4- Search for the guilty
5- Punishment of the innocent
6- Rewards for the non-participants
Planning:
“Failing to plan is a plan for failure.”
“A good plan today is better than a perfect plan tomorrow.”
“Ensuring you have key planning documents in place (be it the style guide, or content plan)... it's absolutely critical, and its saved my (intranet) project in many ways,” Cheryl Travis, Iron Mountain
Planning involves understanding
business needs
functional needs
the right technology needs
resources (internal and external)
budget
Planning is done – now what?
Governance
Governance structure
Roles and responsibilities
Supporting documentation
Communications
Engaging leadership
Engaging content owners & publishers
Pre-launch employee communications
Launch
Ongoing communications (keeping momentum)
“We certainly need to engage leadership because frankly these are the people that fund the intranet,” Cheryl Travis, Iron Mountain
Content
Content audit
Content ownership
Approvals and publishing
Creating and repurposing
Translation
Archiving
Reviewing and updating
Technology
System requirements
Resource requirements
Ongoing support
(Note: Iron Mountain uses SharePoint for their intranet, Scout)
Site Build
IA
Wireframes
Design
“For information architecture (IA) and wireframes you can't rely on your own internal team because they live the company everyday,” says Cheryl. “You want the IA to live no matter how your organizations changes. To have a 3rd party to structure your IA is critical.”
Lessons learned at Iron Mountain
Engage content owners at the start
Rely on your independent resources
Trust your sixth sense
Keep communications lines open
“The sooner you communicate with them (content owners), the better,” Cheryl Travis, Iron Mountain.
The intranet gap
“What the business wants and what IT delivers can be two different things,” Cathy Mcknight, Prescient Digital Media. “An intranet is a process, not an event.”
“Its really good to have an outside expert to apply best practices,” says Cheryl “They have the clout and experience to do this (Prescient Digital Media).”
