Interesting post and timely for me because I need to be up-to-date with the "tools" that will help my organization communicate across the enterprise, share information easier, meet staff needs etc. I think that Anon has a good point about the financials. IT investments more or less needs a financial justification (unless it's a "pet" project from THE BOSS). And if the business customer doesn't get what you're selling by way of social tools like a blog etc then you're in a tough spot. In my experience, I took a business need and introduced a community forum software called SMF (Simple Machines Forum). It went well at first but the thing that eventually killed it is the need for content. The content came from the users and the "business owner" needed to champion the change to adopt this new internal communications channel. They didn't. As far as I was concerned, as the IT guy, I delivered, but it wasn't my job to ensure the change management part was successful (although I did help champion it in other ways). Some learnings from this experience but the desire, at least from me, is still there. The BT story seems like a "deja vu" for me (we have the same issue) and or organization is doing something about it. But as with many efforts in the IT area with new technologies, it's done halfway. I don't think the solution will replace Facebook anytime soon. But it's a good start because it shows awareness to do something and not continue with the status quo. Cheers,